1. Order Cancellation Before Dispatch
You may cancel any order free of charge for a 100% full refund at any time before your parcel has been handed over to the courier (prior to 3:30 PM (Monday – Saturday)). Contact us immediately via phone/WhatsApp at 077 712 3456 or email [email protected] quoting your `LCD-XXXX` order number.
2. 7-Day Pre-Installation Display Testing Return Policy
Every replacement display sold by LCD.LK is covered by a 7-Calendar-Day Pre-Installation Testing Warranty from the date of delivery.
Eligible for 100% Replacement or Refund
- Touch dead-zones, vertical/horizontal OLED lines, black screen, or colour defects found during dry-testing before installation.
- Wrong model dispatched by our warehouse or wrong model ordered by mistake (unopened/uninstalled in original anti-static box).
- Original front/back protective films, LCD.LK QC stamp, and warranty seal are 100% intact and unpeeled.
- Zero glue (B-7000 / T-7000), zero frame tape residue, and flex cables free of tears or sharp folds.
Non-Returnable / Warranty Void Conditions
- Displays already glued, clamped, or permanently fitted into the phone frame.
- Cracked outer glass, cracked inner OLED/AMOLED substrate, or black ink spots caused by pressure after delivery.
- Torn, punctured, soldered, or sharply creased flex cables / IC components.
- Removed, tampered, or missing LCD.LK factory QC sticker or protective film.
3. Accessories & Transit Damage Claims
- Transit Damage: All displays ship in crush-proof rigid boxes. In the rare event a parcel arrives physically damaged by the courier, report it within 24–48 hours of delivery with clear photos of the outer courier pouch, rigid box, and screen for an immediate free replacement.
- Charging, Audio & Protection Accessories: GaN chargers, braided cables, and wireless earbuds carry their stated product warranty (7-day to 6-month manufacturing defect replacement depending on the SKU). Opened single-use tempered glass whose adhesive liner has been peeled cannot be returned unless physically damaged on arrival.
4. Refund Processing Methods & Exact Timelines (LKR)
Once our Colombo QC bench receives and inspects your returned item (completed within 1–2 working days of arrival), you will receive an automatic Text.lk SMS update. If you request a monetary refund instead of a replacement, refunds are issued strictly in Sri Lankan Rupees (LKR) to your original payment method:
- PayHere (Visa / Mastercard / Amex / LankaQR / Wallets): Initiated via the PayHere Merchant Refund Portal within 24–48 hours of RMA approval. Funds appear on your card or bank statement within 5–10 Working Days depending on your card-issuing bank.
- Koko & Mintpay (3 Installments): Cancelled/adjusted via the official Koko or Mintpay Merchant Portal. Any paid installment is refunded back to your linked debit/credit card within 5–10 Working Days, and remaining unpaid installments are cancelled automatically.
- Direct Bank Transfer (Slip Upload) Orders: Refunded via instant CEFT / SLIPS bank transfer to your nominated Sri Lankan bank account within 2–3 working days. (Note: Cash refunds are not issued for online card or BNPL gateway transactions.)
- Return Courier Cost: Covered 100% by LCD.LK if the item had a factory defect or warehouse dispatch error. For change-of-mind / wrong-model exchanges by the buyer, standard return courier charges apply.
Need to log a return, exchange, or pre-installation warranty claim right now?
Open 7-Day RMA Claim Portal